FAQ

General FAQ

What is the difference between Artbeats.com and ArtbeatsExpress?

ArtbeatsExpress is a subscription-based service that offers multiple content types. It includes over 90% of the Artbeats footage library, and much of the FootageHub library. ArtbeatsExpress does not include Driving Plates or Washington DC aerials. Artbeats.com offers the complete Artbeats library with a “per clip” pricing model and other "pro" features like free research, and custom licensing. Are you at the wrong site? Click to go to Artbeats.com

Why is ArtbeatsExpress subscription only?

A subscription plan is substantially different from “per clip” sales, so it helps differentiate ArtbeatsExpress from Artbeats.com and from other microstock sites that do not offer subscription options. In addition, a subscription plan fits with the customer demographic that we want to serve.

Why $79?

When we talked with previous customers and asked what price would work for the largest number of budgets, the $79 price point was within the buyer's decision threshold.

I can't find a plan that will work for me. Do you do custom plans?

Yes, we will be happy to work with you. Please call us or send us an email stating the number of downloads you need per month or your monthly budget.

Does ArtbeatsExpress carry all the same footage that Artbeats.com has?

ArtbeatsExpress carries about 90% of the Artbeats.com library, but with more being added every month.

Can I download an Artbeats collection on ArtbeatsExpress?

The short answer is yes. However, you purchase them individually using your subscription downloads. We are working to put the product name into the keywords so that they may be searched easily. Until then, you search the clips by the file name. If the search does not work, try adding the following suffixes: H, HD, H1, or H2.

Where do I find Driving Plates and Washington DC aerials?

Those footage categories currently exist only on Artbeats.com.

Subscription FAQ

Why is ArtbeatsExpress subscription only?

A subscription plan is substantially different from “per clip” sales, so it helps differentiate ArtbeatsExpress from Artbeats.com and from other microstock sites that do not offer subscription plans that include footage. In addition, a subscription plan fits with the customer demographic that we want to serve.

If I subscribe, is there a minimum monthly commitment?

No, you may cancel your subscription at any time.

What is a Download Credit?

A download credit allows you to download a single content file from anywhere on ArtbeatsExpress site. The 5-Download Plan gives you 5 Download Credits per month.

What if I don’t use all my Download Credits in one month?

If a Download Credit is not used, it rolls over to the next month and will continue to roll over until it is used. Your download credits never expire as long as you remain a subscriber.

Do I lose my download credits if I cancel my subscription?

Yes, however your download credits will remain available until the end of the current billing cycle. For example if your auto-renewal date is the 3rd of each month and you cancel your account, on the 15th, your subscription will remain active until the 3rd of the next month.

What if I want to upgrade or downgrade my subscription plan?

No problem, you can pick “Manage Your Account” from your Dashboard to upgrade or downgrade your subscription plan. If you are a charter member with a locked in discounted rate, the discount will be lost if you change your subscription.

May I suspend my subscription for a time?

Yes, you may suspend your subscription for a limited time period. During the suspension, your download credits will be saved and your credit card will not be charged. In order to suspend your account, please contact us via phone or email.

Free Promotion FAQ

How does the free content promotion work?

If you sign up for a subscription during the promotion time period, you will receive the content as downloadable files that appear on your My Downloads page.

What if I already have a subscription?

All existing active subscribers will automatically receive this content on your My Downloads page.

Will I use up any of my download credits if I download any of this content?

No, all promotional content is free, and will not use up any of your existing download credits.

What if I don't want to see this content on my My Downloads page?

On the upper right hand portion of your My Downloads page, you will see a button that will allow you to make the promotional content invisible.

I am a subscriber, but I do not see the promotional content on my My Downloads page.

If you have suspended your account, you will not receive the promotional content. However, if you re-activate your account during before the promotion expires, you will automatically receive the content.

How long will the promotional content be available on the My Downloads page?

The content will be available for 60 days only. If you want to use any of the files, be sure and download them before the 60 day period is finished.

Contributor FAQ

For Contributor FAQs, please click here.

Technical Support FAQ

What frame rate is your footage delivered in?

Frame rate depends on the clip itself and sometimes the brand it comes from. Some clips are available only in 24fps, some only in 29.97fps. You may also find PAL clips in 25fps and a few HD clips in 60fps. Check the Clip Information page for each clip to determine the frame rate available for that clip.

Can I download a clip to use in my comp before purchasing?

Yes. ArtbeatsExpress offers free HD resolution watermarked comps of all of our footage. Simply click on the "Download Comp" button at the far right of the Clip Information page. Please note that these comps have been compressed at a much higher rate than the footage you would purchase, so the quality will be less. Once you purchase the footage, you'll receive the higher quality version with no watermarks.

Have any questions that we haven't answered here? Email us at info@artbeatsexpress.com and we'd be glad to help you!